Returns, Refunds, and Exchange Policy

At Curve Beauty Salon, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you’ve bought from our online store, we offer a straightforward returns, refunds, and exchanges process to ensure a smooth experience. Please read our policy below to understand the terms and conditions.

Returns Policy

We accept returns within 14 days of receiving your order. To qualify for a return, the following conditions must be met:

• The product must be unused, unopened, and in its original packaging.
• Proof of purchase (receipt or order confirmation) must be provided.
• Items must not be marked as non-returnable (e.g., certain beauty products, opened skincare items).

To initiate a return, please contact our customer service team at support@curvebeautysalon.com with your order details. Once approved, we will provide instructions on how to return the item.

Refund Policy

Refunds will be processed once the returned product has been received and inspected. We will notify you via email about the status of your refund request. Please note the following:

• Refunds will be issued to the original method of payment.
• Shipping costs are non-refundable unless the return is due to an error on our part or a faulty product.
• Refunds may take up to 7-10 business days to process, depending on your bank or payment provider.

If you believe you are entitled to a refund but do not meet the return requirements, please contact us to discuss possible exceptions.

Exchange Policy

If you wish to exchange a product for a different size, color, or item, we accept exchanges within 14 days from the date of delivery. Please ensure that the item you wish to exchange is:

• Unused, unopened, and in its original packaging.
• Not marked as non-exchangeable (e.g., opened beauty products, sale items).

To process an exchange, please reach out to our customer service team at support@curvebeautysalon.com with the details of your exchange request. If the exchange is approved, we will guide you through the process and send you a new product.

Non-Returnable/Non-Exchangeable Items

For hygiene and safety reasons, some items cannot be returned or exchanged. These include:

• Opened or used skincare, makeup, or beauty products.
• Sale or clearance items.
• Gift cards or voucher codes.

Please ensure that you check product details before purchase to confirm that the item is eligible for return or exchange.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact our customer service team within 7 days of receiving your order. We will gladly offer a replacement, exchange, or full refund depending on your preference. You may be required to provide photographic evidence of the damage or fault.

How to Return/Exchange Your Product

1. Contact Us: Email us at support@curvebeautysalon.com with your order number, reason for return or exchange, and any relevant details.
2. Return Approval: Our team will review your request and provide instructions for returning the item.
3. Shipping: Return items must be shipped back to our returns address (provided by customer service).
4. Processing: After receiving and inspecting the returned item, we will process your refund, exchange, or store credit accordingly.

Shipping Costs for Returns/Exchanges

• Return shipping costs are the responsibility of the customer unless the product is faulty or damaged.
• We recommend using a trackable shipping service for returns as we cannot guarantee that we will receive the returned item.

Contact Us

For more information or specific inquiries, feel free to reach out to us! Thank you for choosing Curve Beauty Salon.